SILEX-D - The Original - Model 1 (15")
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On all orders over $125
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from order to delivery
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Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Are your products body-safe and made with high-quality materials?
Yes. All our products are made with body-safe, non-toxic materials such as medical-grade silicone and are free from harmful chemicals. Your comfort and safety always come first.
Discreet shipping
All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Innov8 Solutions.
How long will it take to get my orders?
Orders are typically shipped within 1–2 business days, and delivery time may vary depending on the shipping method, location, and possible customs delays. 📦
Returns
For hygiene reasons, opened products cannot be returned. However, if your item arrives damaged or defective, our support team will promptly assist with a replacement or solution.
Contact Customer Service
Customer Service representatives are also available by phone and live chat from
Monday-Friday:
6:00 am - 11:00 pm (Pacific Time),
Saturdays & Sundays:
9:00 am - 11:00 pm (Pacific Time).
Customer Service can be reached at:
U.S and Canada: 1 (833) 232-2352
All Others: 001 415 549-9988
You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.